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▶︎ Regarding shipping We will ship within 3 business days. (Orders for which payment has been confirmed complete by 10:00 a.m. on the shipping date will be shipped.)

*Reservation items are excluded.

*Please note that products that are shared with store inventory may be out of stock due to miscommunication.

▶︎ Delivery company / Domestic delivery ・Click Post 185 yen (tax included) (Trackable / Delivery date cannot be specified) ・Following the delivery area of ​​the delivery company (Trackable / Delivery date cannot be specified) *Delivery company cannot be specified (Delivery companies differ depending on the product.)

▶If the product is returned due to incorrect address registration, failure to notify us of a change of address, or long absence, the customer will be responsible for the re-shipment shipping fee. Thank you for your understanding.

▶︎For international

We will ship by Japan postal service. Please check at the checkout page.

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▶︎ Please note that we do not accept returns unless the product is defective.

If the product is defective, please contact us at order@aquvii.com with a photo and the date of purchase.

We generally do not accept returns unless the product is defective.

If your item is defective, please contact us at order@aquvii.com with the date of purchase and send us a photo.

A. If you register on the AquviiCLUB registration page on our homepage (scroll down at the bottom of this page), you will immediately receive a confirmation email.

You will be redirected to a page where the free shipping coupon code is displayed, so if you enter the code when purchasing at the Aquvii Online Store, you can use it immediately. It may take some time the first time, but from the following month, we will send you the coupon code in our NEWS LETTER several times a month, so you will be able to use it more smoothly.

A. For all inquiries, please contact us via the Contact form below. We will reply within 4 business days.

For all inquiries, please contact us using the Contact button below. We will respond to your reply within 4 business days.

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①Please check your reception settings and spam filter settings.
＞If you have specified a domain, please register @aquvii.com for each email address.

②Please check that the registered email address is correct.
> Emails may not be delivered to the following email addresses.
*If you have multiple email addresses, please consider changing to another email address.

・Addresses with consecutive ``.'' like ``...'' ・Addresses with ``.'' before the at sign like ``.@'' ・Some symbols (. ! # $ % & ' * + – / = ? Addresses containing strings other than ^ _ { | } ~ )

③If the cause is unknown, please contact us using the form below.