A.▶︎ About delivery We will ship within 3 business days. (Orders for which payment has been confirmed will be shipped by 10:00 a.m. on the shipping work day.)

*Excludes reserved items.

* Products that are shared with store inventory may be out of stock due to miscommunication. Please note.

▶︎ Delivery company / domestic delivery ・Click post 185 yen (tax included) (trackable / delivery date cannot be specified) ・According to the delivery area of ​​the delivery company (trackable / delivery date cannot be specified) *Delivery company cannot be specified (depending on the product) Shipping company is different.)

▶︎ If the product is returned due to incorrect address registration, no notification of address change, long absence, etc., the customer will be responsible for the resend shipping fee. Please note.

▶︎for international

we will ship by Japan postal service.

A.▶︎ Basically, we do not accept returns unless the product is defective. Please note.

If the product is defective, please contact order@aquvii.com with the date of purchase and a photo of the product.

We generally do not accept returns unless the product is defective.

If your item is defective, please contact us at order@aquvii.com with the date of purchase and send us a photo.

A. If you can register from the AquviiCLUB registration page on the homepage (scroll down on this page), you will immediately receive a registration confirmation email. When you press the join button

You will be taken to the page where the free shipping coupon code is displayed, so you can use it immediately by entering the code when purchasing at AquviiOnlineStore. We apologize for the inconvenience for the first time, but from the next month onwards, we will send you a coupon code in the NEWS LETTER several times a month, so you can use it more smoothly.

A. Please send all inquiries by e-mail (e-mail: order@aquvii.com ) to the contact information listed below. We will reply to your email within 3 business days.

For all inquiries, please send an e-mail to the contact listed below (e-mail: order@aquvii.com ). We will reply to your e-mail within 3 business days.

A.
①Please check your reception settings and spam filter settings.
＞If you have specified a domain, please register @aquvii.com for each email address.

②Please check that the registered email address is correct.
> Emails may not be delivered to the following email addresses.
*If you have multiple email addresses, please consider changing to another email address.

・Addresses with consecutive ``.'' like ``...'' ・Addresses with ``.'' before the at sign like ``.@'' ・Some symbols (. ! # $ % & ' * + – / = ? Addresses containing strings other than ^ _ { | } ~ )

③If the cause is unknown, please contact us using the form below.